Frequently Asked Questions
🛠️ Product Related
🔧 What material are these models made of? Is it safe?
Our models are crafted from high-quality PVC material, which is non-toxic, odorless and durable. All products have passed international safety certifications, making them safe for both collect and assembly play.
📝 Are the parts of the model easy to assemble? Is there an instruction manual?
The assembly process is designed to be user-friendly, even for beginners. Each set comes with a detailed English instruction manual with step-by-step diagrams. No additional tools are required.
🪛 Can the assembled models maintain their shape? Is it firm enough?
Yes. The splicing interface is precisely designed to ensure a tight fit. The assembled model is stable and not easy to fall apart, suitable for display on shelves or desks.
🎨 Do you have other themes besides dinosaurs and animals?
Currently, our main themes are dinosaurs and animals. We will launch new themes regularly. You can follow our store to get the latest product updates in time.
🚚 Order & Shipping
🚚 How long does it take to receive the product after placing an order?
For Amazon FBA orders: Delivery usually takes 2-5 business days (varies by region). For independent station orders: We ship within 1-2 business days, and international shipping takes 7-15 business days, depending on the destination country and shipping method.
💸 Do I need to pay extra for taxes and customs fees?
For Amazon orders: Prices include applicable taxes, and there is no additional customs fee for most regions. For independent station orders: Taxes and customs duties are borne by the buyer, and the specific amount is subject to the regulations of the destination country.
✏️ Can I change the shipping address or cancel the order after payment?
You can contact our customer service within 2 hours after placing the order to modify the shipping address or cancel the order. Once the order is shipped, we cannot support modification or cancellation.
🛡️ After-Sales & Returns
🔧 What if the parts are missing or damaged when the product is received?
Please take photos of the package and the damaged/missing parts, and contact our customer service within 7 days of receiving the goods. We will send you the corresponding parts for free or provide a reasonable solution according to the situation.
📦 Can I return the product if I am not satisfied with it?
Yes. You can apply for a return within 30 days of receiving the product. The product must be in its original packaging and unused condition. We will provide a full refund after receiving the returned product. The return shipping fee is borne by the buyer unless the product has quality problems.
🤝 Other Questions
🤝 Do you provide wholesale or customized services?
Yes. We support wholesale orders and customized services for brands and retailers. If you are interested, please contact our customer service to discuss details such as MOQ and customization requirements.
🔍 How can I track my order status?
For Amazon orders: You can check the order status and tracking number directly on your Amazon account. For independent station orders: We will send the tracking number to your email after shipping. You can track the logistics information through the official website of the shipping carrier.